KUDO Canarias S.L. – Bike Rental Terms & Conditions
1. Customer Responsibility
Customers are responsible for the bike and any included accessories throughout the rental period. Items must be returned in the same condition as rented. Damage or loss will be charged accordingly. Theft or loss of the bike or accessories will result in full replacement charges, even if insurance was purchased.
2. Traffic Rules & Liability
Customers must obey all local traffic laws and cycling regulations. Any accidents, injuries, or damage caused during the rental are the full responsibility of the customer. KUDO Canarias S.L. is not liable for any personal or third-party incidents.
3. Security & Overnight Storage
Bikes must be locked securely using the provided lock at all times. Acceptable overnight storage locations: your hotel room or apartment; a locked garage or indoor private space; our shop during office hours (free overnight storage). Do not leave bikes outside or in public/unsecured spaces. Theft is not covered by insurance. You are liable for full replacement in case of theft.
4. Deposit & Payment
A deposit is required and will be refunded after all items are returned undamaged. Full payment (rental + deposit) is due at booking. Early returns are non-refundable. Late returns will be charged double the daily rental rate for each delayed day.
5. Breakdowns & Repairs
If a breakdown occurs due to normal use, bring the bike to our shop for exchange at no cost. Transportation to our shop is the customer's responsibility. Flat tires: one tube is provided. If used, the replacement will be charged. Additional damage or tires are not covered.
6. Office Hours & Returns
Office Hours: Mon–Sat: 9:00–13:00 & 18:00–20:00. Sun: Closed.
Return Rules: Bikes rented through Sunday must be returned Monday by 10:00 AM. Sunday pick-up is Saturday between 7–8 PM, return Monday by 10:00 AM. Late returns are charged at double the rental rate for the delayed period.
7. Cancellations
Free cancellation up to 48 hours before rental start. 50% fee for cancellations 24–48 hours before rental start. No refund for cancellations within 24 hours of rental start.
8. Optional Rental Insurance
Insurance is optional and must be selected at booking. Coverage levels: Insurance A (Ultegra): up to €500; Insurance B (105 Di2): up to €400; Insurance C (105): up to €300. A €50 franchise fee applies to all claims, regardless of amount. Covered: Accidental damage, first flat tube. Not covered: Theft, second or more flat tires, and damage beyond the insured amount. With Insurance: Bike replacement (if available), technician repair, transport support (e.g. taxi refund). Without Insurance: No technical assistance, no coverage, full liability.
9. Agreement & Legal
By booking or signing the rental agreement, you accept all terms listed. All rentals are governed by Spanish law. Legal disputes will be handled in Tenerife courts.